The Gender Based Violence Command Centre was established in November 2013 with 67 Social Worker Agencies (Frontline Social Workers). There were 8 Social Worker Veterans which were assisting on the provision of advanced counseling and supervision.
The addition of quality control assures who’s responsibility it is to audit all calls received in the GBV Call Centre by each Agent and identify gaps in terms of customer service.
The GBV Command Centre effectively operated in December 2013 when it provided counseling and information services during the death of President Nelson Mandela.
During this period it provided counseling services to grieving members of the public and also provided necessary information regarding the mourning period.
The GBVCC uses mobile technology to estimate the location of a victim, assign the closest social worker in the field to the case, and record and receive continuous feedback on the case.
The GBVCC employs trained social workers/command centre agents who provide immediate psychosocial support to victims and help them to avoid further exposure to GBV.
Social Worker was patient and provided good counselling. She was never impatient and assisted me to my full satisfaction.Nthabiseng Makofane
The service was very good and I really appreciated the service. The GBV Command Cente should continue with their good service.Phindiwe Ngozi
The social worker was a great help. I was motivated regarding my situation and am fully satisfied with the service.Thembeka Cele
The service is one of the best that I have ever received. 6 Anonymous Caller is happy with the service and will recommend it to other peopleAnonymous
The social worker made me feel as though I was talking to a family member, she was caring and very helpful. I am very satisfied with the help from the GBV CC social worker!Anonymous
I am happy that there is a service that runs 24/7 to assist victims. The social workers are patient and help to work through the clients problems with them. The service is very important.Stephina Mahlaba